Interview of the week

Interview: Duncan Leggat, Cymphony

Cymphony is a UK company that provides customer communications solutions such as telephone answering and appointment booking to private healthcare providers. In an interview with HBI, Duncan Leggat, Cymphony’s Finance Director, argued that high quality, personalised customer service is an essential part of a good healthcare service, and that, for providers focused on the premium/private-pay part of the market, the good old fashioned telephone is generally the most effective tool for achieving this.

Transform’s journey from cosmetic surgery to weight loss services company — an interview with CEO Dr. Sayani Sainudeen

UK cosmetic surgery company Transform Healthcare has gone through quite a journey in the past 15 years. In an interview with HBI, Dr. Sayani Sainudeen, Transform's new CEO, explained how the company is moving increasingly into holistic weight loss services, covering a broad range of treatments, from new injectable weight loss drugs, to surgery, to talking therapy.

Four new growth avenues for healthcare providers — an interview with McKinsey

We sat down with Michael Morley, Partner at consulting firm McKinsey, at our annual conference last month, to discuss four new sources of revenue growth that healthcare providers are exploring.

Moving the dial on sustainability — an interview with Ambika Jindal of ING

With HBI 2024 now under a week away, we spoke with Ambika Jindal, Group Head of Sustainability Integration & Implementation at ING, about the bank’s sustainability journey and the importance of sustainability generally in the healthcare sector.

Interview: Dr. Volker Wendel, Sanoptis

Dr. Volker Wendel founded Sanoptis in 2018 in Switzerland with Carsten Horn. Six years later, the group has grown to more than 400 locations across six European countries. The group was initially backed by PE firm Telemos Capital, who then sold it to Belgian holding company Group Bruxelles Lambert (in 2022). Wendel explains to us how the group is able to add value to ophthalmologists who join the network and shares which areas the group will be focusing on in the coming years.

Interview: Michael Schelper, Senior Vice President Corporate Development, Caresyntax

With HBI 2024 now just three weeks away, we spoke with Michael Schelper, Senior Vice President Corporate Development at Caresyntax, a company that provides a digital platform to assist with surgery, about the company’s focus on data utilisation.

Interview: Dr Tyson Welzel, Group Chief Innovation Officer, Mediclinic

With HBI 2024 now just weeks away, we spoke with Dr Tyson Welzel, Group Chief Innovation Officer at Mediclinic, about the company's focus on achieving carbon neutrality as part of its focus on innovation.

Interview: Matt Williams, Group CEO & Director, Africa Healthcare Network

With HBI 2024 approaching, we spoke with Matt Williams, Group CEO & Director at Africa Healthcare Network (AHN), Sub Saharan Africa’s largest dialysis chain, about the company's pioneering work in underserved parts of the continent.

Interview: Katie Tryon, Director of Health Strategy, Vitality

With HBI 2024 fast approaching, we spoke with Katie Tryon, Director of Health Strategy at UK health insurance firm Vitality, about why sustainable healthcare is so important, and key changes and surprises the sector has faced in the last 12 months.

Interview: Sham Sokka, Chief Operating and Technology Officer, DeepHealth

Sham Sokka is Chief Operations and Technology Officer for DeepHealth, a digital technology subsidiary of RadNet, which is the largest provider of outpatient imaging services in the US, with almost 370 centres across the country. 

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